Member Support Advisor
Wellington, New Zealand | Permanent
- Title: Member Support Advisor
- Company: MAS
- Visa Type: NZ Permanent Resident
- Work Policy: Office with work from home policy
About MAS
MAS is a New Zealand-owned insurance and investment company that's been enhancing the financial health and wellbeing of our Members since 1921. We offer a range of insurance and investment options to help grow our Members' wealth and protect what's important to them. We're currently taking expressions of interest for our fantastic Member Support team based here in Wellington.
Benefits & Culture
A flexible work environment, we have a guideline for our people to be in the office 3 days a week, the other 2 days are flexible. Health and life insurance for you and your family If you join our Kiwi Saver scheme, we will contribute 4% Additional leave, including a volunteer day and two additional MAS days just for you Being at your best means caring for you, so we offer wellbeing benefits including vaccinations and health insurance discounts to name a few things Learning and development, we will build your skills and insurance knowledge quickly - we foster growth whether it's on the job, formal training, or something else
Description
We're looking for experienced customer service professionals to provide exceptional services to our MAS Members. You'll play a key role in supporting our Members by answering their queries via phone and email and proactively supporting our underwriting team. If you have outstanding communication skills, are passionate about customer service, and can commit to a start date of 5 August 2024 then we would love to hear from you.
What a day in the role might look like
- You'll provide exceptional service for all our MAS Members, including handling inbound calls and emails in a fast-paced environment
- Give accurate and timely underwriting and associated activities for general insurance products - so understanding our products is ke
- Have comprehensive conversations with our Members, you'll be able to identify opportunities to cross-sell other insurance products ensuring our Members have the best cover available to them
- Uncover Member needs to provide strong referral leads to other parts of our business for potential sales opportunities
- Maintain a high level of accuracy when gathering and processing information
There will be an initial training period of 3 weeks which will be full-time, 8.30 - 4.30 and office based. You will need to be able to commit to this if you are successfully hired. Once you have completed the training and are up to speed, (around 5 - 6 months) we are able to accommodate flexible work from home options. We are open Monday to Friday, 8am to 5.30pm and there are a variety of shifts available during these times.
Responsibilities
- Our ideal candidate will have experience in a phone-based customer service role where you have had to navigate multiple systems
- Experience or qualifications in insurance aren't necessary to apply for this role - we'll teach you everything you need to know
- Knowledge and understanding of what makes a great Member experience
- A high standard of written communication and interpersonal skills is a must
- A self-starter with the ability to work independently and effectively under pressure
- Great time management, organisational skills and resilience are also super important to be successful in this role
Apply
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