Wellington, New Zealand | Permanent
MAS is a New Zealand-owned insurance and investment company that's been enhancing the financial health and wellbeing of our Members since 1921. We offer a range of insurance and investment options to help grow our Members' wealth and protect what's important to them. We're currently taking expressions of interest for our fantastic Member Support team based here in Wellington.
A flexible work environment, we have a guideline for our people to be in the office 3 days a week, the other 2 days are flexible. Health and life insurance for you and your family If you join our Kiwi Saver scheme, we will contribute 4% Additional leave, including a volunteer day and two additional MAS days just for you Being at your best means caring for you, so we offer wellbeing benefits including vaccinations and health insurance discounts to name a few things Learning and development, we will build your skills and insurance knowledge quickly - we foster growth whether it's on the job, formal training, or something else
We're looking for experienced customer service professionals to provide exceptional services to our MAS Members. You'll play a key role in supporting our Members by answering their queries via phone and email and proactively supporting our underwriting team. If you have outstanding communication skills, are passionate about customer service, and can commit to a start date of 5 August 2024 then we would love to hear from you.
What a day in the role might look like
There will be an initial training period of 3 weeks which will be full-time, 8.30 - 4.30 and office based. You will need to be able to commit to this if you are successfully hired. Once you have completed the training and are up to speed, (around 5 - 6 months) we are able to accommodate flexible work from home options. We are open Monday to Friday, 8am to 5.30pm and there are a variety of shifts available during these times.
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